Mark your calendars for the Texas CTO Clinic 2015! We will bring together leaders from around the state (and beyond) to discuss crucial developments in education technology. Join us for this professional development event and stay ahead of the cutting edge in your field.

On-site registration is still available.
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Wednesday, June 17 • 2:20pm - 3:20pm
Process, Process, Process

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With schools and districts asked to do more with less, efficient and effective operational processes are a must.  The APQC Education North Star Community is a collection of over 120 K-12 school systems across the US, Australia and Canada using Process and Performance Management methodologies to save money, increase stakeholder (customer) satisfaction, and improve student outcomes. Please join us for this session which will cover the following:

  • An overview of Process and Performance Management and how these methodologies can be applied in K-12 systems
  • A case study presentation about how Round Rock ISD has streamlined and improved processes in transportation, student enrolment, curriculum assessments, personnel and service desk requests
A case study presentation about how Cypress Fairbanks ISD has used these methodologies to build relationships with stakeholders, take a close look at how the district determines requirements, expectations, and preferences, and to understand the key factors that lead to stakeholder satisfaction, focusing on how the district seeks knowledge, satisfaction, and loyalty to students and other stakeholders.


Mark Gabehart

executive director of technology and information services, round rock isd
avatar for Frankie Jackson

Frankie Jackson

Chief Technology Officer, Cy-Fair ISD
Ms. Frankie Jackson is the Chief Technology Officer for Cypress Fairbanks ISD. Jackson is responsible for technology planning and resource management for students and staff of CFISD. Jackson comes to CFISD with 29 years of technology experience. She gained extensive experience in... Read More →

Wednesday June 17, 2015 2:20pm - 3:20pm CDT
DeZevala South

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