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Mark your calendars for the Texas CTO Clinic 2015! We will bring together leaders from around the state (and beyond) to discuss crucial developments in education technology. Join us for this professional development event and stay ahead of the cutting edge in your field.

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Wednesday, June 17 • 4:00pm - 5:00pm
Preparing for Excellence: Creating and Sustaining an Environment Providing Customer Service and Support

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The process leading to and supporting the recent transformation in the Cypress-Fairbanks ISD’s customer service program will be shared. Successfully moving from over 5,000 open service requests to an average of 400 SLA dependent service requests does not happen overnight, but with systematic planning, review, and analysis. Monitored metrics, review checkpoints, and keys to success will be shared. Discussion between participants will be encouraged to identify common metrics used across the state among participants.

Speakers


Wednesday June 17, 2015 4:00pm - 5:00pm
DeZavala North

Attendees (2)